Member Satisfaction Survey - Service Delivery
Good day!
We value your feedback and invite you to complete this short survey, which will help us continually improve our services. It will take only about a minute of your time, and your response is highly important to us.
Thank you for your participation!
Data Privacy Notice
Oro Integrated Cooperative is committed to protecting the privacy of any personal data you share with us. By interacting with our services, you acknowledge and agree to the collection and use of your personal data as outlined in our Privacy Policy. We are committed to handling your information with the utmost care, accountability, and in accordance with legal requirements to safeguard your privacy. We implement appropriate security measures to ensure the confidentiality, integrity and availability of your information, in compliance with RA 10173, the Data Privacy Act of 2012.
For any concerns and inquiries related to your personal data, please refer to our Privacy Policy or contact us directly.
II. Member Satisfaction Survey
For the next questions, this rating scale shall be used:
1.
How satisfied were you with the accessibility of the staff through various channels (e.g., phone, email, in-person visits)?
Unsa ka kakontento sa pagka-accessible sa staff pinaagi sa nagkalain-laing paagi (pananglitan: tawag sa telepono, email, personal nga pagbisita)?
2.
How satisfied were you with the courtesy of the staff in their interactions with you?
Unsa ka kakontento sa pagkamaabi-abihon sa staff sa ilang pakig-istorya nimo?
3.
How satisfied were you with the responsiveness of the staff in addressing your inquiries or requests in a timely manner?
Unsa ka kakontento sa pagkaandam sa pagtubag sa staff sa imong mga pangutana o hangyo sa tukmang oras?
4.
How satisfied are you with the credibility of the employee, specifically their honesty, integrity, ability to protect the cooperative's image, and the accuracy of the information they provide?
Unsa ka kakontento sa pagkamasaligan sa empleyado, ilabi na sa ilang pagkamatinud-anon, integridad, abilidad sa pagpanalipod sa imahe sa kooperatiba, ug kasaktuhan sa impormasyon nga ilang gihatag?
5.
How satisfied were you with the security of your personal and sensitive information handled by the staff?
Unsa ka kakontento sa seguridad sa imong personal ug sensitibong impormasyon nga gi-handle sa staff?
6.
How satisfied were you with the competence and knowledge of the staff regarding the services they provide?
Unsa ka kakontento sa kahibalo ug kahanas sa staff bahin sa mga serbisyo nga iyang gihatag?
7.
How satisfied were you with the reliability of the staff in delivering accurate, consistent, and timely services?
Unsa ka kakontento sa pagkamasaligan sa staff sa iyang paghatag og husto, konsistente, ug tukmang oras nga mga serbisyo?
8.
How satisfied were you with the communication from the staff, including clarity and timeliness of information?
Unsa ka kakontento sa komunikasyon gikan sa staff, lakip na ang kalinaw ug tukmang oras sa paghatag sa impormasyon?
9.
How satisfied were you with the empathy shown by the staff in understanding and addressing your needs or concerns?
Unsa ka kakontento sa gipakita nga empatiya sa pagsabot ug pagtubag sa imong mga panginahanglan o kabalaka?
10.
How satisfied were you with the appearance of physical facilities, equipment, and information materials?
Unsa ka kakontento sa kahimtang sa pisikal nga pasilidad, mga kagamitan, ug mga materyales sa impormasyon, lakip na ang ilang hitsura ug kahapsay?
11.
How satisfied were you with the follow-up process by the staff to ensure that your issues or requests were resolved satisfactorily?
Unsa ka kontento sa proseso sa follow-up nga gihimo sa staff aron masiguro nga ang imong mga isyu o hangyo natubag og hapsay ug makatagbaw?
Please feel free to share a compliment, concern, complaint or general comments regarding your experience with the employee.